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O Google and the Microsoft are working to resolve a critical issue on Android which may prevent users from making a call emergency services 190.
Google confirms Android issues with emergency calls to 911. Although the issue was reported by just one user, it was reproduced by other Android customers.
The problem arises with customers who have the Microsoft Teams app installed and are not logged into an account. Pixel Community Account Google Reddit has explained the issue; and the action being taken:
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“Based on our investigation, We were able to reproduce the problem in a limited set of circumstances. We believe the issue is only present on a small number of devices with the Microsoft Teams app installed when the user is not signed in; and we are currently only aware of one user report related to the occurrence of this bug.”
“We determined that the problem was being caused by unintended interaction between the Microsoft Teams app and the underlying Android operating system. As this issue affects emergency calling, Google and Microsoft are heavily prioritizing the issue and we expect an update to the Microsoft Teams app to be released soon – as always; We suggest users keep an eye on app updates to ensure they are running the latest version. We will also provide an Android platform update for the Android ecosystem on January 4th.”
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Microsoft Teams users should make sure they are signed in.
If they are, they shouldn't be; affected by the problems.
Logged out users are advised to uninstall and reinstall the app. And all Teams users must go to the Google Play Store to get an updated version of Teams.
What is most intriguing is the fact that any application is capable of impacting one of the main services that every phone must perform; to call emergency services.
While you still depend on a signal; a call to 190 is independent of the operator – if there is a signal, the call will be made; connected.
Having a third-party app impact this service is… curious.
This will no doubt be something Google is looking to address in Android's January update.
In the meantime, bookmark this post for more news and information.
